Executive Director (Medical) – Project Management & Lean Six Sigma

Location: Northeast

Department: Medical

Type: Full Time

Min. Experience: Executive


The Executive Director, Project Management leads the Project Management Office program to achieve clinical efficiency and operational excellence. This individual coordinates with senior leadership to identify and build strategic continuous process improvement opportunities aligned with business objectives, using Lean and Six Sigma tools. The Executive Director manages cross-functional project teams tied directly to corporate strategy with overall responsibility for planning, direction, coordination, 
execution, implementation, control and completion of specific projects. This individual will provide leadership and management to maximize customer, operational and financial outcomes. 


Project Management 

-Partner with the Senior Leadership Team to identify, select and prioritize process/operations improvement projects. 
-Direct and provide leadership to continually improve the capability and results of the hospital. 
-Enhance organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives. 
-Identify and direct the implementation of process improvements that significantly improve quality across the hospital. 
-Implement and maintain internal and external productivity applications focusing on managing budget targets. 
-Provide project leadership from inception to completion, including responsibility for ensuring effective project communications across all levels. 
-Develop and manage the project team to ensure quality, adherence to project schedule and budget, and focus on project goals is maintained. 
-Provides direction and mentoring on complex projects to ensure group results. 
-Prepare and review ongoing status reports and approves documentation as necessary. 
-Escalate risks/issues with senior management in a timely manner. 


Clinical Efficiency 

-Oversee the clinical efficiency to reduce variations in care 
-Work with clinical leaders to deliver care at optimum cost 
-Assist with the identification of benchmarking and best practice comparison groups that would support ongoing performance improvement. 
-Utilize Vizient and other clinical and operational databases to identify opportunities for 
improvement for the Hospital. 
-Develop initiatives to achieve LOS, Mortality, Readmission goals for the hospital, working with the clinical service lines and physicians. 


Lean Six Sigma Training & Mentoring 

-Implement Lean Six Sigma across the hospital while developing/updating its educational material to ensure it is current and effective. 
-Deliver Lean Six Sigma training in a classroom environment and facilitates hands-on exercises and simulations. 
-Mentor and coach Lean Six Sigma Black Belts and practitioners. 
-Provide recommended actions and mentoring to Leadership to promote integration of Lean Six Sigma practices into their day-to-day operations related to project reviews, data driven decisions, project prioritization and project management. 


Operations/Staff Management 

-Adhere to the hospital’s compliance standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy. 
-Keep abreast of all pertinent federal, state and hospital regulations, laws, and policies as they presently exist and as they change or are modified. 
-Ensure staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs. 
-Evaluate staff performance reviews and feedback on a timely basis. 
-Support employee growth and development. 
-Ensure the cost effective use of hospital resources and while maximizes departmental revenues opportunities. 

Patient-Centered Processes 

-Foster a friendly, welcoming and safe environment for customers. 
-Actively collaborate with leadership, including physicians. 
-Organize and monitors operations to accommodate and respond to patient needs, concerns, and complaints within 24-48 hours of complaint. 
-Exemplify a “can do” attitude within the department and across department lines to contribute to the overall customer service plan. 
-Monitor and analyze data on patient satisfaction and taking corrective actions as appropriate. 
-Act as a role model for Service Excellence; developing professional liaison with all customers. 
-Maintain professional composure and confidence during stressful situations. 
-Meet/exceed customer service scores for work area targets. 
-Ensure all staff demonstrates respect for patient rights and are committed to the uniqueness of the individual patient. 



-Master’s Degree in Business or Health Care Administration or a related field required. 
-Five years of experience as Lean Six Sigma Black Belt (LSSBB) required. 
-General experience and demonstrated mastery of Lean, Six Sigma and Change Acceleration Process (CAP) required. 
-Ten years of project management experience required, seven of which shall have been in a managerial capacity. 
-Proven record of leadership experience in managing complex processes and large projects. 
-Demonstrated success dealing with senior and executive management. 
-Orientation to client, workflow, and system – end to end thinking of automation, cost reduction, error reduction. 


-Ability to exercise initiative, problem identification, problem solving, and independent decision making. Proven people management skills (direct and indirect); demonstrated ability to motivate and develop others. 
-Core Competencies: Strong interpersonal skills, excellent organizational, planning and prioritization skills, analytical skills, strong influencing and negotiations skills, customer service skills, knowledge of medical terminology, effective oral and written communication skills, training and presentation skills, general computer skills, Microsoft Office Suite (Word, Excel, PowerPoint and Outlook). 


Toyann McPhoy 

Head of Recruitment 

WB&B Executive Search 

1399 Franklin Avenue, Suite 201 

Garden City, NY 11530 

Phone (516) 743-3000 


Brooke Schlatter 

Head of Organizational Management 

WB&B Executive Search 

1399 Franklin Avenue, Suite 201 

Garden City, NY 11530 

Phone (516) 743-3000 


All inquiries or referrals will be held in strict confidence. Please note that your education, dates of employment and other information provided will be verified prior to employment. 


WB&B works only with equal opportunity employers. 

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